About Us – Vacuum supply store

Welcome to VacuumSupplyStore.com – Your Source for Quality Vacuum Products

We are Family Owned and Operated, Thank you for shopping.

At VacuumSupplyStore.com, we want to ensure you have a seamless shopping experience. Please take a moment to review our return policy for a better understanding of the guidelines.

Return Guidelines:

• Contact Us Promptly: For any return inquiries, kindly reach out to us within 15 days of receiving your order. We are here to assist you.

• General Return Policy: Our return guarantee applies to most products, ensuring your peace of mind. However, please note that certain items fall under specific categories.

• Product Condition: Returned merchandise must be in a new, resalable condition. This includes having the original packaging, manuals, and all accompanying materials.

• Return Shipping: The customer is responsible for return shipping costs. In some cases, we can provide a return label, with the shipping cost deducted from the refund.

• Restocking Fee: Please be aware that there is a standard 20% restocking fee for all returned items. This fee may increase up to 50% if the merchandise is not returned in new condition.

• Free Shipping Orders: If your initial order qualified for free shipping, a credit will be issued for the returned items, minus the initial shipping charges covered to send out the merchandise to you at no charge.

• Return Timeframe: Kindly note that returns will not be accepted after 30 days from the date of purchase.

Non-Refundable Items:

• Commercial Vacuums: All commercial vacuum products, including Sanitaire products, and central vacuum motors and relays, are non-refundable.

• Sanitaire Models: Specifically, certain Sanitaire models, including but not limited to SC6075, SC6085, SC6088, SC6092, SC6095, SC6066, SC6065, SC6093, SC6200A, SC6210, SC6220, SC435A, 6003, 6005, 6010, 6015, 6020, 6025, 6030, 6035, 6045, SC535, SC530, SC412, cannot be returned once purchased, whether used or unused.

• COVID-19 Supplies and PPE: In the interest of safety, all COVID-19 supplies and personal protective equipment (PPE) are non-refundable. These items are factory-direct shipped to limit public contact.

• Special Order Items: Any specially ordered items not typically available on our website, such as relay boards and specialty parts, are non-refundable.

Important Note: Items returned under false pretenses will not be credited, and the customer will be responsible for the return shipping expenses. Ensure that the Return Authorization number matches the item you are returning.

Packaging Instructions: Please write the Return Authorization number on the outside of the shipping box or on a separate label, not on the product package, to maintain its new condition.

Insurance and Signature: For your safety, insured return shipments with a required signature are necessary for proof of delivery receipt. We recommend using UPS, as they include insurance up to $100 per package. Additional insurance should be added for items valued over $100, as we are not liable for lost or damaged return shipments.

Providing Information: Print a copy of your order and include it in the shipping container, or write your name, address, and phone number on a piece of paper enclosed within the package.

Errors in Ordering: Products ordered in error can be returned or exchanged, with the understanding that shipping costs are the customer’s responsibility. If no exchange is being made, the credit will be issued minus the initial shipping costs. Restocking fees of up to 50% may apply if the merchandise is not in new condition.

Thank you for choosing VacuumSupplyStore.com. Your satisfaction is our priority, and we are committed to providing you with a seamless and secure shopping experience. If you have any questions or need further assistance, please do not hesitate to contact our dedicated customer support team.